Case Studies

360 Degree Feedback for Performance Management

Background

The nation’s fourth-largest cable television provider, Cox, offers a variety of telecommunication services including cable television, high-speed communications, media programming, and local and long distance telephone. For the last five years, Cox has grown amidst intense competition and technological change.

In an environment of extreme uncertainty and competition, it became critical to make performance information easily and readily-available at the manager’s fingertips.

DecisionWise worked with Cox to identify, develop, and implement a performance feedback system tied to leadership development.

We identified the performance feedback needs of Team Leaders, Mid-Level Managers, and Functional Leaders at Cox through interviews, focus groups, and surveys.

As a result, we provided a Stakeholder Scorecard and training for managers. Over 500 managers participated in the Peak Performance process and reported significant gains for their teams.

Accomplishments

• Determined performance information needs for Team Leaders, Mid-Level Managers, and Functional Leaders.
• Established best practices benchmarks for performance improvement across the organization.
• Developed a Performance Scorecard and process for collecting and reporting performance feedback.
• Provided Peak Performance training to over 500 managers for implementing change in their organizations
• Achieved significant performance gains with teams that implemented action plans.
• Assess the effectiveness of Peak Performance tool and process.

In summary, we conducted a comprehensive needs assessment for three levels of Management. We provided a performance measurement tool and training for implementing large-scale change in their organizations.